1. Who We Are
Impact Business Solutions ("Company," "we," "us," or "our") operates impacturbiz.com and provides digital marketing services, a business directory, networking group coordination, event management, and a client portal. Our principal place of business is in Idaho, United States.
Contact: admin@impacturbiz.com | 844-660-8118 | www.impacturbiz.com
2. Information We Collect
We collect the following categories of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Business name, category, website, social media links, business description
- Account Credentials: Username and encrypted password for client portal accounts
- Payment Information: Processed securely by Stripe. We do not store full credit card numbers.
- Communications: Messages submitted through contact forms, applications, or email
- Usage Data: IP address, browser type, pages visited, time on site (via cookies)
- SMS Consent: Your explicit opt-in consent and opt-out requests for text messaging
- Event Data: Registration information, attendance records, ticket purchases
3. How We Use Your Information
We use collected information to:
- Process and fulfill service requests, listing submissions, and event registrations
- Send transactional communications (confirmations, invoices, proposals, agreements)
- Send marketing communications only with your explicit consent
- Send SMS/text messages only to users who have expressly opted in
- Manage your client portal account and business directory listing
- Process payments and issue refunds through Stripe
- Improve our website and services through analytics
- Comply with legal obligations
4. SMS / Text Message Communications (TCPA Compliance)
SMS Program Disclosure
Sent via GoHighLevel on behalf of Impact Business Solutions (Idaho, USA)
- Consent Required: We will ONLY send SMS/text messages if you have explicitly opted in by checking the SMS consent checkbox on one of our forms. Consent is never automatic or assumed.
- Sender: Messages are sent by Impact Business Solutions via the GoHighLevel platform. Our name will appear as the sender.
- Types of Messages: Appointment reminders, event confirmations, business listing updates, marketing promotions, referral notifications, invoice reminders, and general business communications.
- Message Frequency: Message frequency varies based on your activity. Typically up to 4 messages per month. You may receive additional transactional messages (confirmations, reminders) based on actions you take.
- Message & Data Rates: Standard message and data rates may apply depending on your carrier and plan. Contact your wireless carrier for details.
- How to Opt Out: Reply STOP to any message at any time. You will receive one final confirmation text and will receive no further marketing messages. You may still receive critical transactional messages (e.g., password resets).
- How to Get Help: Reply HELP to any text message, email admin@impacturbiz.com, or call 844-660-8118.
- No Selling of Numbers: We do not sell, rent, or share your mobile phone number with any third party for their independent marketing purposes.
- Carrier Limitation: Carriers including AT&T, Verizon, T-Mobile, Sprint, US Cellular, Boost Mobile, and others are not liable for delayed or undelivered messages.
- Age Requirement: You must be 18 or older to opt in to SMS communications. We do not knowingly send marketing SMS to persons under 18.
- Not a Condition: Consent to receive SMS is never required as a condition of purchasing any product or service from Impact Business Solutions.
Short Code / Long Code Disclosure: Text messages are sent from a dedicated phone number managed through GoHighLevel. By opting in, you acknowledge that you have read and agree to our
Terms of Service and this Privacy Policy.
You may also opt in or out by contacting us directly at admin@impacturbiz.com or 844-660-8118.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Stripe: Payment processing. Subject to Stripe's Privacy Policy.
- GoHighLevel (HighLevel): CRM and marketing automation. Subject to their privacy policy.
- Service Providers: Hosting (Hostinger), analytics, and email delivery services — under confidentiality obligations.
- Legal Requirements: When required by law, court order, or to protect our legal rights.
- Business Directory: Approved business listings are displayed publicly on our directory pages.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your client portal account
- Remember your preferences (e.g., popup dismissed)
- Track referral sources for our affiliate program
- Analyze website traffic (Google Analytics or similar)
You may disable cookies in your browser settings, though some site features may not function properly.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption, hashed passwords (bcrypt), and restricted database access. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
8. Data Retention
We retain your personal information for as long as necessary to provide our services or as required by law. Client portal data is retained for the duration of our service relationship plus 3 years. You may request deletion of your data at any time by contacting us.
9. Children's Privacy (COPPA)
Age Requirement: Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not use our website or submit any personal information. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information immediately. If you believe we may have information from or about a child under 18, please contact us at admin@impacturbiz.com.
10. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Opt-Out: Opt out of SMS, email marketing, or data sharing at any time
- Portability: Request your data in a portable format
To exercise any of these rights, email us at admin@impacturbiz.com with the subject line "Privacy Request."
11. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at admin@impacturbiz.com.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
14. Contact Us
